Refund Policy

At OneZero8 , we are committed to providing meaningful and thoughtful guidance to support the mental and emotional well-being of our clients. As a service-based platform, we value transparency and fairness in all our transactions. Please review our refund policy outlined below:

1. Service Nature :-

● Our services involve personalized guidance based on a client’s submitted query.

● Each query is handled individually, and responses are delivered within 24 to 48 hours of successful payment.

2. Payment & Processing :-

● Payments are processed through secure payment gateways.

● If your payment is successful, you will receive a confirmation email, and your query will be queued for response.

● In case of any technical issues during payment (e.g., payment failure or deduction without confirmation), please refer to our refund conditions below.

3. Refund Eligibility :-

Refunds are applicable only under the following circumstances :

● Payment Failure with Deduction: If an amount is deducted from your bank account but the transaction was not successful on our platform (i.e., no query submitted/confirmed).

● Duplicate Payment: If you accidentally pay more than once for the same query or session.

4. Non-Refundable Conditions :-

● Once a query has been successfully submitted and our team has started processing the case, the payment is non-refundable, even if you decide to withdraw your query.

● Refunds are not issued for dissatisfaction with the subjective nature of the guidance provided. We strive to deliver thoughtful responses, but outcomes and perspectives can vary.

5. Refund Process :-

● For eligible cases, the refund will be automatically initiated to the original payment method.

● The refunded amount will typically reflect in your bank account within 4–5 business days from the date of initiation.

● If you do not receive your refund within 7 days, please contact our support team at [infoonezeroo8@gmail.com].

6. Requesting a Refund :-

To request a refund under the eligible conditions :-

● Email us at [infoonezeroo8@gmail.com] with the subject line: "Refund Request - [Transaction ID]:.

● Provide proof of payment (transaction ID, date, and bank reference) and a brief explanation of the issue.

7. Contact Us

For any concerns related to payment or refunds, you can reach us at:

● Phone :- +91-82505-65500

● Operational Address: Ananda Ashram, Nirsa Hatia, Nirsa, Dhanbad, Jharkhand, India.